From June 2009
What a Ride!
by Karen Moore on June 19, 2009The legislative session is a time filled with heightened emotions. With hundreds of bills filed each year, each considered a worthy cause by its sponsor and supporters, it’s impressive that legislators are able to sort through them all and identify a lesser number to discuss and debate in those 60 days. The rollercoaster of emotions felt by the people buzzing in the ears of legislators in support and opposition of bills is incredible. It’s a time of climbing to the top and then taking a nose dive at the next turn. What is a victory for one is a loss……
Flooded with Customer Service
by Jim Hunt on June 06, 2009Where do you expect to receive the very best customer service? When asked that question, most people would likely respond a five star restaurant or hotel. For me, the most extraordinary customer service I have recently experienced came from a Tallahassee plumbing company, Keith McNeill Plumbing. Needing a plumber for a house call is not typically described as a pleasant experience, but the personal and complete customer service I received was positively memorable. Starting with the call to office; I was greeted by name and asked when it would be convenient for me to have the visit scheduled, followed……
Sterling Conference Offers Business Insight
by Nanette Schimpf on June 03, 2009Last week offered many learning experiences, which is no different than previous weeks. Except I was in Mickey’s backyard. That would be in Orlando, Florida at the well-appointed JW Marriott Orlando Grande Lakes for the 2009 Florida Sterling Conference. It is amazing how much learning and insight that small Sterling staff can pack into three days! It was rejuvenating to hear from so many role model organizations. Their stories inspired, resonated and rejuvenated the 500 or so participants who migrated to the conference in search of these cherished tools and techniques to improve their organizations. Phrases like “quality improvement”……
Storms on the Horizon
by Karen Moore on June 01, 2009June 1 began the 2009 hurricane season. Each year at this time, I look to my colleagues at Moore Consulting Group to see if we—and our clients—are ready for a potential disaster. As one of the top crisis communication firms in the country, I have seen firsthand what a natural disaster or human error can do to a company—from disrupting the lives of its employees to completely destroying the business—if they are not prepared to respond to an emergency. You need an up-to-date plan for how to handle your business during a crisis. Besides evacuation, HR, and fiscal concerns, your……