Sterling Performance

When the Governor and Florida Sterling Council last week announced the 2010 Governor’s Sterling Award recipients, the healthcare industry was excited to learn they had swept the awards. Never before have all recipients of this coveted    recognition hailed from one industry. While America has been transfixed with the health reform battle, several Florida hospitals were focused on their own challenge in a battle for the highest honor a Florida organization can receive. Florida Hospital (Orlando), James A. Haley Veterans’ Hospital and Clinics (Tampa) and South Miami Hospital all engaged in a significant effort to do it better. And these organizations are now 2010 Governor’s Sterling Award recipients. Each of these hospitals were high-performing organizations who wanted to be at the top of their game. They knew that the Sterling journey to performance excellence would provide them with a competitive advantage.

As the top healthcare PR firm in the southeast, we applaud these Florida hospitals for their pursuit of excellence. In today’s economic times, there is significant emphasis on quality and results. These three Governor’s Sterling Award recipients are bringing high-quality healthcare to their patients, and obviously employ a dedicated staff who is committed to performance excellence.

Here at Moore Consulting Group, we have implemented some of the Sterling tools, and have seen those processes come full circle. They have provided us with results in areas where we wanted to see improvement. The tools provided us a new and fresh perspective with solutions that have moved some of the ways we operate into the high-performing category. It is ironic that our brand is a mountaintop, as the Sterling tools gave us a way to view our organization and our processes from a mountaintop level. As an organization, we expect not just to survive, but to thrive. Always reaching higher is what Moore Consulting Group is all about, and the Florida Sterling Council helps us keep our feet firmly planted for an excellent view from the top.